Frequently Asked Questions
Everything you need to know about CredChat, in one place.
What is CredChat?
CredChat is a Web3-native customer support platform designed for crypto projects, providing live chat, email, and community support tools.
Who is CredChat for?
Our service is built for Web3 teams, NFT projects, DAOs, and protocols that want to provide reliable, crypto-native customer and community support.
What support channels do you offer?
We provide live chat support, email ticketing, Discord/Telegram moderation, and 24/7 multilingual coverage for your community.
How quickly do you respond?
Our response times depend on your plan — from standard support for Starter users to priority 24/7 coverage for Enterprise clients.
Do you support multiple languages?
Yes! Our global team offers multilingual coverage, ensuring your users are supported in their native languages around the clock.
Is there a free trial?
We don’t offer a free plan, but you can book a demo with our team to see CredChat in action before committing.
Can I upgrade or downgrade anytime?
Yes, you can change your plan at any time depending on your project’s needs. Changes take effect in the next billing cycle.
How do I get started?
Simply head over to our Pricing page, choose a plan, and click 'Get Started' — or contact us for a custom Enterprise setup.