Careers at CredChat
🚀 Join our global remote-first team and help us deliver exceptional experiences.
Discord Moderator
Job ID: CC-001
📍 Remote • 💼 Part-time / Contract
Experience: 1-2 years moderating online communities
We are looking for a proactive and community-driven Discord Moderator to maintain a safe, engaging, and friendly environment in our Discord server. You will be responsible for moderating discussions, enforcing community guidelines, and assisting members with queries.
- Monitor and moderate user interactions to ensure compliance with guidelines
- Respond to queries and escalate issues when necessary
- Foster community engagement and activities
Telegram Moderator
Job ID: CC-002
📍 Remote • 💼 Part-time / Contract
Experience: 1-2 years handling Telegram or similar communities
Join our team as a Telegram Moderator to manage and support our growing Telegram group. You will engage with members, provide assistance, and ensure the community remains safe and active.
- Moderate daily conversations to maintain respectful discussions
- Answer community questions and provide updates
- Report any suspicious activities or spam
Customer Support Representative (Chat + Email)
Job ID: CC-003
📍 Remote • 💼 Full-time
Experience: 2-4 years in customer support roles
We are hiring motivated Customer Support Representatives to provide exceptional service through live chat and email. You will resolve issues, answer questions, and help users get the most out of our services.
- Handle support tickets via email and live chat
- Troubleshoot customer issues and provide timely solutions
- Collaborate with other departments to resolve escalated cases
Customer Support Manager
Job ID: CC-004
📍 Remote • 💼 Full-time
Experience: 5-7 years in customer support with at least 2 years in leadership
As our Customer Support Manager, you will lead and mentor our support team, manage escalation processes, and ensure that customers have a seamless experience with CredChat.
- Manage and train a global team of support representatives
- Develop processes to improve customer satisfaction
- Oversee escalations and complex support cases